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Upcoming Events
| Date | Topic | Location | Event | |
| Sept 25, 2008 | Do You Really Love Your Customers? | Miami Beach, FL | Mystery Shopping Providers Association | |
| Oct 15, 2008 | Managing and Motivating "Generation Why" | Miami, FL | ICMI Call Center Demo & Conference | |
| Oct 28 - 30, 2008 | Customer Experience Certification Program | Teaneck, NJ |
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| Nov 18 - 19, 2008 | Customer Experience Certification Program | Birmingham, England |
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